What HLR is for
Use HLR to ask VA to check an error using evidence already in the file. Start by writing the disputed issue, the decision date, and the document and page that support your point. HLR cannot consider new evidence.
Evidence rule
The reviewer uses evidence VA already had. If you need to add a record, compare a Supplemental Claim: it lets you add information VA has not considered that helps prove or disprove a point in the claim.
Your HLR informal conference: before, during, and after
The optional conference is one call per HLR with the assigned higher-level reviewer. You or your representative identify errors using evidence VA already had. HLR cannot consider new evidence. It is different from a Board hearing. VA explains the conference and how to request it.
Before: gather the letter and the pages you need
- Confirm the arrangements. Select the conference option when requesting HLR. Coordinate with your representative about who will speak. VA may contact you by phone or send an email or text scheduling link; follow those instructions. Check VA’s scheduling guidance.
- Make a short list of the errors you want checked. For each issue, copy the sentence you think is wrong. Write the title, date, and page of the record VA already had that show why. Keep the explanation short enough to use during the call.
- Set up the call. Keep the letter, outline, and referenced pages open. Choose a quiet place, charge the phone, and check that you can receive calls. Write down questions you need clarified.
During: explain the disagreement clearly
Use your outline to confirm which issue you are discussing, explain what you think VA got wrong, and point to the document and page that show why. Explain it in your own words. Ask for a question to be repeated if needed, and say when you do not know an answer. Keep the notes short enough to help you find each point during the call.
Keep new documents separate from the records VA already had. If your point needs new evidence, ask an accredited representative which review option can consider it.
After: use the written decision
Write down the points covered and any follow-up instructions. VA sends a written decision packet; respond if VA requests information or schedules an exam. VA describes what happens after a review request.
The HLR result may leave the decision unchanged, change it favorably, or identify a duty-to-assist error, meaning VA missed a required step in helping gather evidence and must fix it. Use the letter to identify which occurred. Read VA’s HLR outcomes. For evidence requests after a DTA finding, use the DTA process guide.
If the HLR decision is unfavorable
Read the date, what VA decided for each issue, and the instructions for disagreeing. VA identifies a Supplemental Claim with new and relevant evidence or a Board Appeal as possible next routes. You cannot request HLR of an HLR decision on the same issue. Check VA’s options after HLR.
Keep the HLR decision beside you. The button below starts with the HLR decision you received, then asks about its date and your evidence. Confirm deadlines and the route with accredited help.
Related appeals guides
Process sources checked September 27, 2026. Follow your notice and current VA instructions.